Moving to a paperless environment, however, was not easy. Newer Post Home Older Post. Income is able to provide support to agents, brokers, and customers to do online services regularly. Process Efficiency and Cost Savings: Time needed to design and launch new products was also reduced significantly.

Implementation work started in September and the project was completed in nine months. The software comprised of three subsystems and has everything Income is looking for — a customer-centric design, seamless integration with imaging and barcode technology, a product definition module that supports new products, new channels and changes in business process. Maybe this will help them to be still more competitive in the future. That was not enough. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. Furthermore, due to interdependencies among departments in updating policy information, the business processes were complicated and tedious. The new system was operational on high-quality platform with multiple servers and communication lines.

Case Study 2: Modernization of NTUC Income (pages 105-106)

This robust architecture minimized downtime occurrence due to hardware or operating system failures. Frequent breakdowns were addressed by the high-availability platform. How well is Income prepared for the future? Proposals were allocated to underwriting staff mostly randomly. Products should be constantly improved and new designs should always be made available.

Proposals were allocated to staff randomly. Please feel free to browse and do comment my post where necessary. For storage, all ,odernization documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.

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You are commenting using your WordPress. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

What benefits did Income reap from the new system? In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. In addition, Income also revamped its business continuity and disaster-recovery plans.

With the use of the straight through processing workflow capabilities of the new stuy, Income saved as much as 50 percent on time and costs in processing policies. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.

modernization of ntuc income case study solution

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser. The new system was immediately operational on a high-availability platform. The way they do business costs them time, because it takes them more days to finish a certain request for insurance; money, because they need to upgrade HP mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses.

The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. As a result of acse eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. Maybe this will help them to be still more competitive in the future.

modernization of ntuc income case study solution

In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. You soljtion commenting using your Twitter account. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

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Case 4: – Modernization of NTUC – Osmangoniblogs

With the successful implementation of the eBao system, Income obtained significant benefits in terms of higher efficiency and performance with a reduction in both operational and hardware cost. COBOL programs also encountered frequent breakdowns that halted the systems and caused temporary interruptions.

Process Efficiency and Cost Savings: When a system breakdown did occur, work had to be stopped while data was restored. Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.

At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

modernization of ntuc income case study solution

Furthermore, due to interdependencies among departments in updating policy information, the ijcome processes were complicated and tedious. To ensure the success of the new system, proper implementation and control should be done. Hardware failures caused six days of complete downtime. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell.

In one of the hardware crashes, it took several months to recover the lost data.